JUNIOR ENGINEER PRODUCT SUPPORT
Roles and Responsibilities
Greetings from HCL!!!
HCL is hiring for Hardware Support Engineers with good technical knowledge and command over spoken English language. The client is a prestigious US based Healthcare Equipment Manufacturer organization.
Limited Openings - interested candidates should appear as soon as possible
Designation: Engineer Product Support
Education: Technical Graduates (Preferably B.Tech (Mechanical / EEE / ECE / CS / IT) / BCA / MCA / B.SC (IT) background)
Experience: 1-year experience in hardware troubleshooting mandatory
Job Location: Noida
Hike on last salary drawn
Shifts: US Shift
Working days: 5 days
Job Description:
- Analyse and resolve moderately complex Hardware / application problems faced by clients in Timely manner
- Assist in identification, validation, review and approval of customer support procedures
- Documents problem and resolution accurately
- Escalates or hands-off issues to other areas appropriately
- Follows established Procedures and process in resolving the issues
- provides support to customers via Phone or E-mail
- Correctly identifying case categorization and severity definition
- Collection of relevant customer information
- Initial understanding of the incident upon call receipt
- Resolving issues based on information available
Eligibility Criteria
- Only Technical graduates or post graduates can apply.
- Minimum of 01-year experience in hardware troubleshooting is mandatory.
- excellent spoken English skills are compulsory!!
- Must be comfortable working in US shifts (Night Shifts).
This is an international Technical Support profile, so please make sure you must have excellent English communication and relevant support experience.
To Apply HCL Recruitment - Click Here
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