Software Engineer Production Support
About the Role: As a Software engineer – Production Support you will be providing support to our merchants in isolating, diagnosing, reproducing and fixing technical issues in a timely manner.
What you’ll be doing:
- This role requires you to identify and root cause of product defects and offer a quick resolution in collaboration with our developers if necessary
- To be successful in this role, you must be highly motivated, self-starter, self-learner, and have a sense of urgency
- Should be passionate about resolving complex technical problems and willing to embrace challenges
- Works directly with developers, merchant and internal teams on post-integration issues to provide related to success rate, transaction failures or any other production issue
- Communicates technical issues to merchants and internal departments
- Provide timely resolution to our merchant and assist them with Level 2 support with product knowledge and technical troubleshooting skills
- Enhance the overall experience of our merchants by providing support for technical issues.
- Analysing logs so you can spot common trends and underlying problems and escalate it to the product team in a timely manner
- Reaching to bank, internal development team or any other supporting team in case of any issue
What are we looking for?
- Additional skills required: – Ability to deal with complex issues. – Logical thinker – Good analytical and problem-solving skills. – Up-to-date technical knowledge. – An in-depth understanding of the product and process.
- Good interpersonal and communication skills. – Accurate records keeping. – Excellent communication skills. Proficiency in English (both written and verbal)
- Experience in web development in one or more of the following: Java, JavaScript, C, C++, C#, VB.NET, PHP, or Python will be an added advantage. SQL is mandatory for this role.
- Any Bachelor’s degree (Technical degree preferred).
- Ability t understand the perfrmance bttlenecks in the systems.
- Excellent ral and written cmmunicatin skills.
- Self-mtivated, gal-riented, and willing t wrk as a team t meet the team and individual gals n time.
What we offer
- A positive, get-things-done workplace
- A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this)
- An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
- Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale
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