Trainee Service Engineer
About Company:
The Sartorius Group is a leading international partner of the bio pharmaceutical industry and the research sector. We are helping biotech scientists and engineers across the entire globe to develop and manufacture medications from the first idea to production. So more people will have access to better medicine.
Company Website : www.sartorius.com
Job Position : Trainee Service Engineer
Job Location : Bangalore
Qualification : BE/B.Tech – ECE,EIE
Experience : 0 – 2 Years
Salary : As Per Company Standards
Eligibility Criteria For Sartorius Group Jobs 2021 :
- Educational Qualification: BE/B.Tech – ECE,EIE
- 60% or 6.5 GPA and above throughout without any running backlogs
- 2020/2021 graduates
Job Description For Sartorius Group Jobs 2021 :
we are looking for a Trainee Service Engineer to join our team in Ahmedabad. The Instrument Services Technician will act as technical liaison between the field service organization and the Engineering, Quality, and Manufacturing organizations to proactively identify, define, and prioritize less complex product issues and to implement long term solutions.
Responsibilities :
- For assigned product, as local key technical support personal, fully understands the scope and well know how to do the routine service job (installation, repair, PM and qualification)
- Share product’s service knowledge, info and experience to whole service team
- Address and resolve all aftersales service issue and inquiry related to current products
- Demonstrate thorough understanding of the products supported (installation, repair, PM and Qualification)
- Train service engineer, sales and marketing staff, and customers about the features, advantages and benefits (FAB) of the products and the applications
- Communicate effectively with customer (Inner or extern)
- Promptly respond to customer complaint
- Analyze and solve product and customer application problems
- Follow up with the “Quality Complaint Procedure”
- Trace the product quality issue, prepare relevant report and feedback to relevant quality department
- Collect competitive information and products, conduct thorough testing to figure out products advantages and provide sales with the information
- Communicate to product development engineers and management with the competitive information to help stay ahead of our competition by developing new products and new technologies
Skills Required For Sartorius Group Jobs 2021 :
- Bachelor in Electronics and Communication (ECE) / Instrumentation Engineering
- At least 0-1-year work experience
- Good command of English in writing and speaking
- Communication and coordination skill
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