Role - Desktop Support
Eligibility Criteria
1. Education - Diploma, Any Graduates2. Year of Passing - Any Passed outs3. Freshers with good command over the English language (Written and verbal communication) can also apply.4. Computer Science Background Graduates will be an Added advantage.5. Willingness to work in Night shift is required.6. Both Freshers and Experienced are eligible to apply7. High proficiency in using computers.8. Ability to listen and active problem solving skills9. Candidates Should have a typing speed minimum of 25/wpm
Job Description
1. Supervise cases in Ticketing tool queues.2. Receive P4 Incidents, Work Orders or Task Tickets” in Helpmate.3. Look into the reported issue/approved work order and address it within agreed SLA’s.4. Resolve & update ticket after selecting relevant resolution5. Troubleshooting issues related to Hardware, OS, Standard Office Suite and Browsers.6. Change management process awareness and ensure it is followed for all infra changes.7. Activation & de-activation of Data & Voice ports and troubleshooting any port related issues8. Physically assist in moving and racking/stacking equipment
Required Skills
1. Excellent Communication Skills and Convincing Power, Influencing ability.2. Excellent and polite English communication skills.3. Able to work with a Team and strong drive for result orientation.4. Good at Computers, should have knowledge of MS office.5. Good at managing existing customers.6. Coordination with Sales Engineer & customers.7. Update & maintain all reports (Soft & hard copy).8. Ability to listen and active problem solving skills9. Candidates Should have a typing speed minimum of 25/wpm
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