JOB TITLE :
Amazon CXQO Associate
JOB DESCRIPTION:
CXQO Machine Learning Data Operations associates support the backend technology which make Just Walk Out technology possible for our Amazon Go stores and partners. In this role you won't directly interact with customers, but instead you'll support our computer vision and algorithms.
Job Duties and Responsibilities:
- Perform data collection tasks related to an Amazon device, application, or service.
- Execute tasks assigned to you on a daily basis by adhering to Standard Operating Procedures (SOPs) and predefined guidelines.
- Participate in process improvement to increase the quality, efficiency, and accuracy of your teams processes.
- Partner with your team manager when your work is delayed or blocked due to technical issues.
- Report issues with tools and software to the development team when necessary.
- Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.
Benefits
- Attractive and competitive salary
- Opportunity to work in a world class organization
- Benefits package
Basic Qualifications:
(You must meet ALL these qualifications to be eligible for the position listed)
- Bachelor's degree.
- 0 2 two years of experience in a contact center or equivalent.
- Ability to work any shift including: nights, weekends and holidays.
- Comfortable working in an ambiguous and fast paced environment.
- Must be able to work virtually in a work from home environment.
- High attention to detail.
Preferred Qualifications:
(These are helpful to possess to be selected for the position listed)
- Proven record of delivery of performance metrics in an Operations environment
- Practical knowledge of data processing needs and trade-offs
- Experience working in virtual environments
- Experience with root cause analysis
- Experience driving process improvement initiatives and/or Lean/6 Sigma training
CLICK HERE TO APPLY FOR THIS JOB
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