About Company :
Renault Group is at the forefront of a mobility that is reinventing itself. Strengthened by its alliance with Nissan and Mitsubishi Motors, and its unique expertise in electrification, the Group comprises 5 complementary brands – Renault, Dacia, LADA, Alpine and Mobilize – offering sustainable and innovative mobility solutions to its customers.
Designation:
Customer Service Lead, Operations
Educational Qualifications:
Any Degree
Job Description :
Handling customer support function, monitoring call-centre operations of NRFSI and ensuring handling of queries, complaints & escalations, managing Customer support emails for all portfolios of finance
Job Description:
1. Handling Call Centre :
- Handling outsourced call centre setup
- Monitor & Training of call centre agents on closure requests
- Tracking service level, providing feedback to agents
- Managing calling campaigns
2. Managing Customer Support e-mails :
- Handling C-Support e-mails of all three-finance portfolio
- Managing teams to ensure timely response given to all customer e-mail queries
3. Resolving customer complaints and escalations :
- Handling Nodal / GRO complaints and escalations
- Irate customers, call-back for specific requests which is been escalated
4. Customer Contact :
- Track teams on timely Foreclosure & Payment Update
- BRS recon for foreclosure & NOC Issuance
- Clarification to customers on requests
5. Dealer Liaison:
- Managing requests from dealership for closure
- Handling queries regarding cancellation by dealers
Recent Openings
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