Qualification:
- Any Graduate
- Freshers are eligible.
- Location: Across India.
About Company :
Insights you can act on Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. We are insights-driven and outcomes-based to help accelerate returns on your investments. Across 21 industries in 400 locations worldwide, we provide comprehensive, scalable and sustainable IT and business consulting services that are informed globally and delivered locally.
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Note that content on this page contains general information regarding CGI’s services and initiatives and should not be considered direct business advice.
Responsibilities:
- Respond to requests for technical assistance by following prescribed procedures
- Research reported incidents using available information sources and tools
- Diagnose, triage and resolve hardware, software, applications or basic network-related incidents Log all contacts and document all the activities and results accurately and completely within the incident management tool
- Assign unresolved tickets to the appropriate support team. Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
- Identify and escalate tickets requiring urgent attention and action. Stay current with system information, changes and update
- Adhere to work schedules, attendance and leave policies
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