About Tech Mahindra Company :
Tech Mahindra is an Indian multinational information technology services and consulting company. Tech Mahindra’s services include application development and maintenance, infrastructure management, consulting, engineering and digital transformation. The company also specialises in emerging technologies, such as artificial intelligence, blockchain and the internet of things.
Job Description For TCS Off Campus Drive 2022
- Job Role : Customer Support Associate .
- Eligibility Criteria : Bachelors Degree.
- Experience - 0-3 years of experience.
- Job Location : Across India.
- Good knowledge on ITIL /Service Desk with good communication skills.
- Experience on Desktop support/application support.
- Exposure on ticketing tools.
- Knowledge on ITIL framework.
- Good working knowledge of MS Office.
- Good analytical and problem solving skills.
- Excellent communication skills.
- No certifications or in-depth Technical requirements are needed.
- Candidates to have International Voice Process background.
- Respond quickly to all queries and incidents
- Manage incidents, including via telephone, Chat & email
- Documentation, recording & updating incident details in Ticketing tool
- Communication, alerting technical staff via assignments and escalating to Resolver group
- Support & Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk
- Answering queries and resolution of straight forward incidents
- Escalation of unresolved cases to next level application specialist teams
- Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed
- Closure, formally closing incidents
- Initial review and evaluation of the case
- Communicating major IT incidents to affected customers
- 1st line application support and diagnosis
- Assisting the client with L1 /L1.5 Support activities
- Should have knowledge/ Experience on Printer issues, VPN, Citrix, VMware and LAN/WAN connectivity
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