Genpact Recruitment Drive

     







About Genpact:

                                  Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. 

Job Description For Genpact Off Campus Drive 2024

  • Job Role : Process Associate.
  • Eligibility Criteria : Bachelors Degree in Engineering or equivalent.
  • Experience - 0-3 years of experience.
  • Job Location : Across India


Roles and Responsibilities Required For Genpact Off Campus Drive 2024 

  • Respond to the customer queries & issues in timely manner
  • Provide solution to the customer basis the available help articles and within the policies
  • Replicate customers issue and report necessary bugs/suggestions/ideas
  • Provide excellent services to the customers
  • Work closely with internal departments to provide the required information/support to the customer
  • Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
  • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
  • Maintain a deep understanding of client process and policies
  • Upskill to enhance the knowledge time to time and offer support
  • Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business









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