About Company:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.
Job Description For Cognizant Off Campus Drive 2024:
- Job Role : Software Engineer.
- Eligibility Criteria : Bachelors Degree or equivalent.
- Experience - 0-3 years of experience.
- Job Location : Across India
Roles and Responsibilities Required For Cognizant Off Campus Drive 2024:
- Respond promptly to customer inquiries via mail and chat channels regarding mortgage products, services, and account information.
- Assist customers with inquiries related to mortgage applications, approvals, payments, and account maintenance.
- Provide accurate and detailed information to customers regarding mortgage rates, terms, and eligibility requirements.
- Address customer concerns, complaints, and escalations in a professional and empathetic manner, striving for first-contact resolution whenever possible.
- Collaborate with internal teams such as loan officers, underwriters, and servicing departments to resolve customer issues and ensure a positive customer experience.
- Maintain thorough and up-to-date knowledge of mortgage industry regulations, policies, and procedures.
- Identify opportunities to enhance the customer experience and provide feedback to management for process improvement.
- Adhere to company policies, guidelines, and compliance standards always.
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